One City, One Platform · Unified Dispatch · Full-Chain Digitalization · Standardized Operations
Distinct from 120 emergency services, serving patients with stable conditions who need transport
| Comparison | 🚨 120 Emergency | 🚑 Non-Emergency Transport |
|---|---|---|
| Target Patients | Critical/emergency patients | Stable patients needing transport |
| Response Time | Emergency response (minutes) | Appointment-based (pre-scheduled) |
| Pricing | Government-regulated | Market-based (platform-standardized) |
| Operators | Public medical institutions | Licensed private providers |
| Typical Scenarios | Heart attack, accidents, emergencies | Hospital discharge, dialysis, inter-hospital transfer |
A centralized dispatch center with unified pricing, service standards, and operational procedures across the city
City-wide order processing and dispatching, breaking down provider silos for optimal resource allocation
Standardized billing (mileage, low-speed, night surcharges), eliminating overcharging and protecting user rights
Standardized SOP (Accept → Check-in → Transport → Settlement → Review), ensuring traceable quality control
Real-time city-wide operational data aggregation, enabling health commissions to monitor industry dynamics at a glance
Traditional phone-based dispatch relies on manual experience, causing uneven assignment, slow response, and missed orders during peak hours
Smart dispatch engine with multi-factor algorithm based on vehicle location, driver workload, and shift order — 300% efficiency boost
Cash payments hard to trace, unauthorized discounts, off-platform orders difficult to monitor, messy accounting
Mandatory receipt uploads, price-change threshold audits, hybrid payment tracking, and anomalous order suspension
Providers operate independently, creating data silos that prevent regulators from understanding the true industry landscape
Unified platform management with real-time data aggregation, giving health commissions full operational visibility
Difficult credential verification, opaque vehicle status, no complaint resolution loop, poor user experience
GPS geofence check-in, real-time route tracking, automated review callbacks, complaint-performance linkage
Core Platforms
Core Roles
Feature Modules
Mobile + PC Clients
Full role and scenario coverage: PC management + Mini Program execution + User portal
High-frequency operations hub emphasizing concurrent processing and global monitoring. Incoming call pop-ups, smart dispatch recommendations, real-time vehicle tracking.
Central management hub for global configuration, financial settlement, and cross-provider data. Billing rules, performance plans, shift management.
Provider operations center for performance management, fleet and staff oversight, and data analytics. Dashboard, shift management, settlement reconciliation.
Hospital self-service portal for batch booking, department order management, and monthly settlement reconciliation.
Regulatory platform with data dashboards, credential auditing, compliance monitoring, and vehicle video review. Read-only access, full visibility.
Mobile operations tool with GPS geofence check-in, route tracking, hybrid payment entry, and vehicle handover scanning.
Self-service portal for one-tap booking, real-time trip tracking, online payment, and service rating feedback.
Different transport service tiers based on patient condition and needs
Stable patients, ambulatory or wheelchair. 1 driver + standard vehicle. For hospital discharge, follow-up visits, nursing home transfers.
Requires medical escort, bedridden patients. 1 driver + 1 medic + stretcher vehicle. For inter-hospital transfers, post-surgery, dialysis.
Critical patients requiring life support. 1 driver + 2 medics + ICU transport vehicle. For ICU transfers, ECMO transport.
Cross-city, cross-province transport. Dual-driver rotation + medical team. For out-of-town treatment, homebound care, cross-province referrals.
Flexible switching between efficiency-first and fairness-first modes within a single dispatch cycle
Prioritizes the nearest available vehicle to the pickup point for fast response and minimal wait times.
Dispatches in shift rotation order, ensuring equal opportunities for all drivers and preventing order-grabbing conflicts.
Proprietary network relay technology — just a computer and headset for call handling, supporting distributed multi-location agents
No traditional phone hardware needed. Browser-based WebRTC real-time calls, multi-platform support, significantly reduced agent costs
Free transfer between agents, support for mobile/landline forwarding, cross-region center interoperability, smart call routing and queuing
Automatic recording of all calls, cloud storage, searchable by order/agent for playback, providing evidence for dispute resolution
Multi-location agent center collaboration, unified national number access, proximity-based answering for low latency, disaster recovery backup
Patient information masked throughout, full details unlocked only after driver check-in, AXB privacy number for call protection
Full-site HTTPS/WSS encrypted transmission, AES-256 encrypted storage for sensitive data, JWT Token dual verification
Full-chain operation logs (Who/When/Where/What), login logs with IP, device, and geolocation
Contact us today for a tailored solution